Frequently Asked Questions - FAQs
We have gathered some of the frequently asked questions below.
How can I place an order with SI Global Solutions?
- You can purchase from us by placing your order on our website. We have a variety of tech products, mainly all Top Brands Laptops in Pakistan. Once you have selected your desired product, you can confirm your order by giving the necessary information and completing the online purchase.
- Another option is over the phone. You can place your order by calling us or sending your message to our contact number at 021-35308701-2.
- You can also buy from us by visiting our store in Karachi or our Authorized dealers in Lahore and Islamabad.
Does SI Global Solutions have a store in Lahore and Islamabad? We have our store in Karachi; however, we have authorized resellers in Lahore and Islamabad too where customers can conveniently visit, make purchases, collect their deliveries, and avail our services.
What payment methods do you accept? If you choose to order online, we accept online payments and cash on delivery. When you are buying from our outlet, we accept cash payments. You can also choose to pay digitally via EasyPaisa/JazzCash or transfer funds via online bank transfer.
How long does the shipping take, and what are the delivery charges? At SI Global Solutions, we are committed to delivering your product within 24 to 96 hours (1 to 4 days). Delivery is absolutely free for Laptops. For products made available on demand, it may take up to 1 month, though we strive to shorten this period based on availability.
Do you offer international shipping? Right now, we are not offering international shipping. We deliver to all cities within Pakistan.
What is your return/exchange policy? As we deal in tech products, once the item is sold, we cannot return or exchange it. Brand-new laptops and gadgets cannot be returned once sold, except in cases of manufacturing faults where we assist in claiming the warranty.
How can I track my order? To track your order, you can always call us at 021-35308701-2 or drop us an email at info@sigbl.com.
Are my payment and personal information secure? Yes, absolutely. Every email address shared with SI Global Solutions generates a secure customer profile. Your information is kept confidential and will never be shared with a third party.
Can the order be changed or canceled after being placed? We regret to inform you that orders cannot be canceled or changed once placed. To ensure a smooth experience, we dispatch orders within a few hours of confirmation.
Do you offer any deals, discounts, or promotions? Yes, we offer weekly and monthly deals. Every special occasion calls for a special discount, and we encourage our customers to benefit from these promotions.
Can you gift wrap and/or add personalized messages with the order? Upon request, we provide gift wrapping and personalized messages free of cost. You can coordinate this via our number 021-35308701-2 or email info@sigbl.com.
What is your Customer Support Contact Number? Our number, 021-35308701-2, will connect you to our customer service agents who are ready to guide you through your purchase.
Do you claim the international warranty? SI Global Solutions is a reseller of authentic products. We do not manufacture the items. The manufacturer handles the warranty claims. Since many tech brands do not have local offices, some warranties may need to be claimed internationally.
Can I change my shipping address after placing the order? Address changes are not possible once the order is dispatched. Please double-check your details during the ordering process and inform us immediately if there is a typo.
How to know whether or not the product is in stock? We update our inventory daily, almost on an hourly basis. If an item goes out of stock, it is updated on our site immediately.
Can I place an order over the phone? Yes, absolutely. You can place an order by calling 021-35308701-2. Our team will collect the necessary details and your order will be delivered within 24 to 96 hours.
Why do we ask for CNIC on orders above Rs. 10,000? To ensure security and prevent fraud, we verify CNIC on high-value deliveries in major cities.
What to do if an item I wish to order is out of stock? You can choose to be notified when it returns to stock, or contact us at info@sigbl.com to see if we can make the item available upon request.
Are your prices actually the lowest in the market? SI Global Solutions was ideated to make tech affordable. We strive to ensure our website offers the most competitive prices in the country.
Is SI Global Solutions reliable? Absolutely! We prioritize authenticity, sourcing directly from reputable manufacturers and performing rigorous quality checks before dispatch. Our dedicated support team and positive customer reviews reflect our commitment to your satisfaction.
At SI Global Solutions, we have something for everyone. If you have any other queries, please contact us at 021-35308701-2, email us at info@sigbl.com, or use our LIVE chat facility.
Happy Shopping with SI Global Solutions!
