Warranty by SI Global Solutions
SI Global Solutions only deals with 100% original and authentic products. We value our relationship with our customers, thus offering you a separate warranty on products that you buy from us. Claiming warranties can be a lot of hassle for customers, especially international warranties. Some of the brands and manufacturers have their service centers located in all the megacities of Pakistan. However, some of them don’t have their official service centers located here. When there is no local service center in your country, international shipping and handling costs are also involved. Sending the product back and forth is not easy. Not to forget the hassle of contacting the manufacturer.
To make the whole process hassle-free, we will charge a surplus amount of 10 to 15% of the total product cost (this varies from product to product) and claim your manufacturer’s warranty for you. This amount includes the shipping charges and handling costs.
Warranty claims take from 10 to 90+ days Depending upon the severity of the condition or problem that arises in the product, warranty claims take from a week to 90+ days. Please note that they can’t be claimed on hand. Once you hand over the product to us, our inspection team will check it. If the problem you have stated is legit, they will let you know how long it will take to get it fixed.
Chargers and Batteries are not covered in the warranty Voltage fluctuations can damage laptops and other electronic device chargers, so warranties do not cover such damages. Manufacturers consider voltage fluctuations as external factors beyond their control. Batteries are also an essential component, but over time, battery cells naturally degrade and lose their capacity. Due to this inherent characteristic, warranties do not cover battery degradation. Manufacturers typically consider battery deterioration as a normal wear-and-tear process that occurs with regular usage. Due to these reasons, the warranty of chargers and batteries is not covered by SI Global Solutions.
Physical damages are not covered in the warranty If you drop something on your laptop, such as water, juice, or any other hot beverage, that is not covered in the warranty. Our team will, however, let you know if it can be fixed or not. Other physical damages caused by dropping or any uncalled-for circumstance will not be covered in the warranty.
If the warranty seal is broken, the warranty cannot be claimed Please note that the warranty seal should be intact for it to be claimed. Warranty seals indicate that a laptop’s chassis has not been opened. A broken seal shows that the laptop has been opened beforehand and we are not responsible for it. Hence, the warranty becomes null and void.
The laptop Box, Invoice, and Warranty Card are important It is important that you keep the laptop box, invoice, and warranty card safe with you. When and if you need to claim the warranty, please bring them along. All the above-mentioned things would be required for you to be able to claim the warranty. If you miss any of the above, the warranty becomes null and void.
Replace or Repair Depending on the problem that arises or the fault that occurred, the manufacturing company will decide whether to replace or repair the damaged component of the laptop. Please note that the company reserves the right to either repair the component or replace it.
A warranty can only be claimed within the given time frame Each product comes with a limited warranty. Once the warranty time period has expired, the warranty cannot be claimed. Please keep in mind that we cannot help you with your warranty claims unless you return them to our store at our Karachi outlet. We are delighted to be of service and are always ready to help on call and via email, but please understand that officially a warranty cannot be claimed over the phone or through email.
Warranty Exclusion for Laptops There is no warranty for touchscreens. There is no warranty for hinges. There is no warranty for speakers. There is no warranty for adaptors.
Data Loss The company is not responsible for any kind of data loss during the warranty process. When you claim the warranty of a laptop, our team might update or refresh the system to fix the problem. This rewrites all the data previously saved. It is always advised that you transfer essential data elsewhere before handing over the machine to us.
Overheating Issues Gaming laptops and other laptops with graphics cards tend to get hot around the power components. MacBooks also heat up upon heavy usage or while charging. This is absolutely normal and does not require a replacement or repair. However, if you need any more guidance, you can connect with us at our helpline at 021-35308701-2.
Manufacturing and built-in issues will not be covered Some manufacturing faults or built-in issues cannot be covered in the SI Global Solutions warranty. This includes hinges that are looser than usual, IPS display backlight bleed, or screens that appear yellowish.
Overclocking, Excessive Heating, Dust, and Software Damages due to overclocking, excessive heating, dust, and software are not covered. Overclocking can cause irreversible damage to the internals; if components get burnt due to this practice, the warranty cannot be claimed. Software issues such as corrupt drivers, malware attacks, or Windows errors are also excluded from the warranty policy.
Promotional items Warranty cannot be claimed upon promotional items such as laptop sleeves, styluses, or pens that come with a touchscreen laptop. If there is a manufacturing defect in them, SI Global Solutions is not responsible for it.
Contact Information: Address: The Plaza, 3rd Floor, Office # 311 & 315, KDA Scheme # 5, Near II Talwar, Clifton, Karachi. Phone: 021-35308701-2 Email: info@sigbl.com
