Order Replacements & Warranty Claims.
SI GLOBAL SOLUTIONS – Order Replacements & Warranty Claims
1) Replacement SI Global Solutions is one of the best Laptop Online Stores in Pakistan. The thing that matters to us the most is our clients. Our customer support service is ready to receive your response and respond to your questions. Customers can quickly contact SI Global Solutions via calls, emails, and online support or just drop us a message on Instagram or Facebook. You can also contact us for any further details on WhatsApp.
All the products that we acquire are completely inspected and examined by the Quality Control Department before they leave the warehouse so that the delivered products are damage-free, function properly, and are of high quality. If a client faces a problem with the specifications of the product, manufacturing defects, or any other issue, you can avail of our SEVEN days replacement policy.
You cannot return or exchange goods bought from our shop or website IF the product is not suffering from the below-mentioned issues, as SI Global Solutions does not take responsibility for any other matter. If a laptop or any other product has any sort of physical damage, you MUST notify and inform us on the same day of shipment to get a replacement. The purchaser MUST contact the concerned unit immediately. Otherwise, SI Global Solutions won’t take responsibility.
Defective, incomplete, or damaged products will ONLY be exchanged with the product having the corresponding Model Number and Specifications. Most laptops may show lesser warranties on the internet due to time spent in international transportation. Only Apple's inactive machines' warranty starts from the day you connect to the internet. Laptops will not be refunded or replaced for this reason.
If the product is broken through misapplication or misuse, the shopper cannot claim a replacement warranty. If a customer receives a different product or specifications than listed and wants to replace it within seven days, the shipment costs for both sides will be the responsibility of the buyer. If a customer orders a product and rejects/disagrees to accept it at the time of delivery, 10% to 40% of the total amount will be deducted.
SI Global Solutions will not entertain replacement queries after 7 days from the date of purchase. All company-sealed products (e.g., Apple MacBooks, Microsoft Surface) cannot be replaced or returned for any reason once the seal is broken. If a customer does not "like" the product or wants to upgrade, we cannot return or replace it as we do not deal in used products.
We advise all customers to re-check specifications on the official manufacturer's website to ensure a smooth buying process. If there is an issue with the body, screen, or condition, the customer should notify us within 2 days of purchase. Just give us a call or drop a message on WhatsApp for further details about your product and your return request at 021-35308701-2.
2) Warranty Claim SI Global Solutions is not liable to provide any claims for products with an international warranty. We cannot provide the 1st Invoice of international items as they reach Pakistan after several sales transactions. To claim a local warranty, customers can contact the local service center directly. It is the customer's responsibility to check and receive a warranty card upon delivery with the invoice. Due to the time spent in transit, the warranty duration of the item may vary, for which SI Global Solutions claims no responsibility.
Contact Information: Address: The Plaza, 3rd Floor, Office # 311 & 315, KDA Scheme # 5, Near II Talwar, Clifton, Karachi. Phone: 021-35308701-2 Email: info@sigbl.com
